Buyer Protection Pledge

What happens when I make a purchase on Manashirt?

 

1. A customer visits manashirt and places an order
2. The customerpays directly via PayPal or Visa, Credit Card, Master Card,
3. Manashirt confirms the payment with PayPal
4. Manashirt ships directly to the buyer via UPS or USPS carrier

Who do I pay when I make a purchase on Manashirt?

You pay directly via one of our payment processors - PayPal.

You can see which payment processor you used by viewing on email your order.

 

What do I do if I have a problem with my transaction?

1. Contact

If your item hasn't arrived or isn't as described, first try to contact Manashirt. Just go to your "Account > Recent purchases" page and locate the transaction. Use the "Send them a message" link under the seller's username to contact the seller and attempt to resolve the issue. Using this contact method will automatically have your order number referenced.

Most sellers are happy to resolve any issues you may have, so give them a chance to make it right for you.

Please note that payment disputes are time sensitive (For current deadlines please contact the payment processor, PayPal, Visa, Credit Card, Master Card, directly. Failure to do so could result in your claim being rejected).

2. File a dispute with the payment processor

In order to get your money back, you will have to file a dispute with whichever processor was used to pay for your purchase.

Manashirt offers PayPal or Visa, Credit Card, Master Card as payment processors - both of which offer buyer protection programs.

How can I get my money back?

First, you will need to identify the payment company you used to make the purchase.

Currently, Manashirt offers two payment processors - PayPal and Credit card Payments. Both payment processors offer buyer protection programs.

After you've identified which payment company you used, file a claim with whichever processor was used to pay for your purchase - either PayPal or Credit card. You can see which payment processor you used by viewing your recent purchases.

For specific rules and guidelines for those programs, along with instructions on how to file a claim, visit the appropiate website using the links below.

PayPal

PayPal Buyer Protection rules, guildelines and instructions

• PayPal requires that you file a dispute within 180 daysof your purchase
• If you completed your purchase as a guest on PayPal without logging into an account, you must file your claim by phone.

 

My purchase is no longer eligible for PayPal Pay's buyer protection policy. Can I still get a refund?

If your transaction falls outside of the payment processor's buyer protection policy, you may still be eligible to file a dispute, and possibly get a refund via the credit card company or bank you used to pay for the transaction.

Please contact your credit card company or the bank that was used in the transaction to find out if you are eligible.